WinDiagnostic

As a Security administrator, your job is to protect the enterprise from malware. Firewalls, anti-virus detection software, and spyware scanners are just some of the tool you keep in your corporate toolbox. But ultimately, it is your success at identifying and stopping malware that ensures your continued employment. After corporate data has been compromised, no CIO wants to hear “But the anti-virus software did not work!”

No matter how well your tools operate, your objective is to STOP malware. WinDiagnostic is a tool designed to help you do precisely that. WinDiagnostic is different: instead of relying upon virus signatures to identify malware, our product detects changes to Windows system files and the Registry.

Because of the way anti-virus products operate, there always will be new malware that remains undetectable for a certain period of time. When new malware is released on the Internet, key users first have to notice new problems from the virus. Next anti-virus vendors have to identify the new virus and learn how it operates. Finally, these vendors must create a fix and roll it out to their clients. The above-described process typically takes 14-21 days–and during this 2-3 week period, the virus is free to roam the Internet and infect your computers.

However, since virtually every malware package seeks to obtain permanence, its installation will make changes to the Windows file system and Registry. WinDiagnostic can detect ALL of these changes within a few hours–giving you precious time to remove malware before it spreads to other systems. Nothing is worse than finding out–after the fact–that dozens or even hundreds of your corporate computers have been comprimised.

With WinDiagnostic, Security Administrators now can do something they never could before: Administrators can guarantee that their systems have not been compromised. If WinDiagnostic reports do not show changes to the Windows system file and the Registry, this then provides prooof that your systems have not been hacked.

 And what is that assurance worth?

 WinDiagnostic gives Security Administrators an “edge” in the fight against maware. We invite you to give the product a test drive…you won’t be sorry you did!

Instant Accountability for PC Support: Every small business owner should read this story…

Frank is an accountant. Two years ago, he hired five accountants and two secretaries, and then opened his own firm. Although Frank set an initial IT budget of $15,000 per year, his expenses have gone far beyond that amount–as have his many IT headaches.

Frank now has eight desktop PCs and six notebooks. He also owns two LAN servers, redundant network attached storage, backup tape drives, several uninterruptable power supplies, and a suite of LAN and WAN networking equipment. Along with all of this expensive hardware, Frank also has dozens of copies of expense licensed software. Sure, Frank initially underestimated his IT costs, but never never dreamed they would ever be this high.

In the beginning, Frank and a few associates set up all of his hardware and software. They had a few bumps along the road, but they eventually got everything working–sort of. But as the months went by, more and more problems cropped up. A hardware failure here, a software bug there. Tracking and installing software updates, making off-hour backups, and debugging problems was taking up too much valuable time.

So as the IT stuff got more complex, Frank figured it was time to bring in a “PC Professional.” Frank was surprised to discover that even the lowest bidder estimated their supports costs at approximately $500 per month. Naturally, Frank hired one of these “low bidder” guys.

Now all the IT tasks were performed by the “professional.” However, system reliability was not improving and user complaints were on the increase. The Tech Guy counseled that various hardware and software upgrades were required, and then billed Frank for $5,000 over his normal support estimate. System reliability did get better, but then a bunch of documents for an important client simply disappeared: now over 50 accountant hours of labor was gone! Unfortunately, Frank’s expensive redundant systems did not operate as advertised, and none of the backups could restore the missing data.

Not surprisingly, Frank fired his PC Tech Guy. But Frank did learn an important lesson: with PC support, you get what you pay for.

So, Frank did some research and located a more experienced PC support firm, demanding references from other customers (a smart move). With the new Tech Guys, Frank’s system reliability went up and user complaints went way down. However, Frank was now spending about $1,500 per month on PC support.

So now, Frank again started thinking: he had already seen what happened when he purchased “low bid” support. But now he was paying more than three times as much, and he still wasn’t sure if the support was worth the price. Could he get good support for a lower cost?

How in the world could Frank know what these Tech Guys were really doing? With WinDiagnostic–that’s how!

WinDiagnostic is a special PC monitoring tool that tracks changes to Windows workstations and servers. If the operating system or application software is somehow modified, the tool automatically reports those modifications. WinDiagnostic turned out to be exactly what Frank needed!

Here’s how WinDiagnostic would have helped Frank:

1. When the low bid Tech Guy modified something on one or more of Frank’s machines, Frank would have received an automated report of the modifications. He then could have pulled the Tech Guy aside, and had him explain what he had changed and why. And as every computer professional knows, this would have created “instant accountability” for the Tech Guy;
2. And when the Tech Guy billed for services, Frank would then be able to ask how his modifications were reflected in his WinDiagnostic reports. Again, Instant Accountability. Also, there would be no possibility for the Tech Guy to charge for those infamous “invisible services;”
3. Later, when Frank contracted with his more expensive support service, he could have used this same approach to document precisely what was being done. Instant Accountability would ensure that Frank was getting what he paid for!

But here is the best part: Frank no longer has to be a part-time computer guru! He doesn’t even have to understand the contents of his WinDiagnostic reports: all he has to do is ask the Tech Guy to correlate his charges with the modifications reflected in the reports. And if what the Tech Guy states does not make sense, Frank can take the report to another guru to get a second opinion!

Don’t put your small business at the mercy of the Tech Guy–install WinDiagnostic Today!

Tired of the same ole’ game? The customer calls with PC problem: she says nothing was installed and nothing has changed, but “suddenly” her accounting application “just stopped working.”

Grrrr….this was exactly what she said last month, after she installed a portable disk and software that changed her default path! Of course, when you got to the customer’s site, the disk was no longer installed. You spent two hours poking around until you found the problem and fixed the missing path…only to spend another fifteen minutes with the owner of the company, listening to her complain about your service charges. Grrrr.

Of course, you attempted to save your reputation, telling the owner how her employee installed a new disk. And in response, the owner called her employee into her office, and she said “What disk? I didn’t change or install anything!”

Yes, you’ve been here before. Grrrr.

Let me introduce WinDiagnostic PC Diagnostic Software, and show you how this new product would alter the above scenario…

WinDiagnostic runs in the background of your client’s PC. It automatically tracks changes to the Windows file system and Registry (and yes–that is precisely where that pesky Windows path resided).

Within a day of the new disk installation on your customer’s PC, WinDiagnostic would have detected the changed Windows path, and then emailed you a report showing you what the customer had done.

Now imagine: You again are standing with the owner of the company, explaining how her employee had changed the PC configuration by installing a new disk. But this time, you have previously given the owner a WinDiagnotic report, which clearly shows system configuration changes.

The owner calls in her employee and asks her if she changed anything on her PC. Again, the employee says, “I didn’t install or change anything!” But this time, the owner turns to you and says, “Thanks so much for your help…I’ll handle the rest of this.”

Your customer is grateful that you identified the problem and WinDiagnostic has saved the day! But that’s not all…

Thanks to WinDiagnostic, you were automatically alerted to the problem even before the customer called. This time, you were able to identify what happened in only ten minutes! However, you still were able to bill the customer for the same amount, and she was happy to pay you (because you helped her handle a problem employee)!

But the situation could have been even better: You could have configured WinDiagnostic to send an email to the business owner as soon as the change was detected; the business owner would have known something changed even before you got involved! Instead of calling to complain about how your supported application was not working, a chagrined business owner would have called and said, “Hi, I need you to figure out what my employee has done this time.”

Imagine the future: Automatic Proactive PC Support!

Why not review WinDiagnostic and see if it can help your business?

See the PC Diagnostics Super Tool at WinDiagnostic.com

This is the place to address software issues not covered in the WinDiagnostic FAQ.

Got some better way to do it? Would you like added features? This is the place to let us know!

Go ahead, “Give us Hell” about product features you dislike…